Updates on what I'm building, working through, and thinking about - product design, service design, and side projects.
The newer automation looked like it made the old student intake flow redundant. Tracing what each one actually did revealed the automation stopped right where the human safeguarding steps began, the ones I was about to delete.
Read post →Why I scaffolded the shape of an entire GRC platform in the first 48 hours - which decisions I deliberately over-built, which I skipped, and the day I mistook empty folders for progress.
Read post →Matching a volunteer to a caregiver isn't about who's free. It's about driving distance, who's in the home, and skills. How the system encodes those safeguarding rules into every match.
Read post →My first schema let an incident belong to one risk category. Then a nineteen-minute outage turned out to be a Technology, an Operational, and a Regulatory problem all at once. Why the register had to become a graph.
Read post →How approving a caregiver-volunteer match now auto-generates the Meet & Greet call link, calendar event, and confirmation email, no more manual back-and-forth scheduling.
Read post →One field decides whether a new signup becomes a general volunteer or a student on placement, and the two journeys diverge from there. The routing logic behind that decision, laid out plainly.
Read post →Five categories, three levels, and a code that never changes even when the label does. The taxonomy decision everything else in the register depends on.
Read post →Some volunteers sign up on their own. Others arrive through a school placement, and that changes who needs to be looped in, and how the record gets built.
Read post →Every quarter someone asks "what's our biggest risk right now?" and answering it means opening five different tools. First post in a build-in-public series on the GRC platform built to close that gap.
Read post →Kicking off a year of documenting Salesforce automation for an NGO that matches caregivers with volunteers - starting with the build that got requests out of an inbox.
Read post →After thirteen years in fintech, I'm spending part of this year somewhere new - designing volunteer operations for an NGO on Salesforce. Here's where it starts.
Read post →